Your services are hard to sell,
costly to deliver, or difficult to renew
We help you identify where things break down — in the offer, pricing, contract, or delivery — then decide what to fix, in what order, and how.
Operational evidence
€130M
services quota managed
35%
average services growth over 8 years
85%+
renewal rate, improved from <60%
<1%
service-led churn across 200+ contracts
Call us when…
- service revenue is growing, but margins are harder to explain
- contracts have become too complex to govern cleanly
- delivery absorbs promises that were not fully priced, scoped, or owned
- sales, contracts, and delivery teams interpret the same service differently
- renewals are slowed down by unclear value, scope, or accountability
- XaaS or recurring service models create friction between commercial ambition and operational reality
Put simply: the service offer is not clear enough, the contract is hard to manage, and delivery is left to make up for too much.
The goal is not to add yet another layer, but to make your services clearer for your teams and your clients.
Start with a diagnostic
Before launching anything new, we look together at the offer, pricing, contracts, and delivery to understand what is really getting in the way.
Understand what is getting in the way
2-week diagnostic
In 2 weeks, we identify the issues that are slowing sales, hurting margin, complicating execution, or making renewals harder.
Best when the problems are visible, but no one is fully sure where to start.
→ Outcome: a clear view of what to fix, which risks to avoid, and what to address first.
What you get after 2 weeks:
- the issues slowing sales, weakening margin, complicating contracts, or putting delivery under pressure
- the concrete risks for execution, margin, and renewals
- what to fix first, in what order, and why
What may follow after the diagnostic
If the diagnostic confirms that value is being lost between sales, contracts, and delivery, the next step is to fix the operating gaps that matter most.
Service Model Alignment
Clarify offers, pricing logic, roles, and governance so teams work from the same service model.
Execution Enablement
Turn the agreed model into routines, decision rules, and practical ways of working across sales, contracts, and delivery.
Fractional Leadership
Provide senior support when execution requires sharper decisions, steadier governance, and sustained momentum.
Start with the 2-week diagnostic
In 30 minutes, we can review the situation and decide whether the 2-week diagnostic is the right starting point, or whether another approach would be a better fit.
IT Services Demystified is an advisory firm founded by Paul Neuman, focused on service model clarity, contract alignment, and execution improvement in complex B2B environments.